Terms and Conditions
Last updated: 1 July 2026
These Terms and Conditions ("Terms") explain the rules that apply when you use the Lucky Fours London website or place an order with Lucky Fours London.
Please read these Terms carefully before placing an order. By placing an order on our website, you agree to these Terms.
Lucky Fours London is operated by Outlight Systems, registered in the Netherlands. Full business and contact details are provided at the end of these Terms.
1. Definitions
In these Terms:
- "We", "our", or "us" means Lucky Fours London / Outlight Systems.
- "You", "your", or "customer" means any person who visits our website or places an order.
- "Website" means the Lucky Fours London website.
- "Order" means a purchase request submitted through our website.
- "Product" or "Products" means the watches, watch straps, accessories, and other items offered for sale on our website.
- "Business day" means Monday to Friday, excluding public holidays.
2. Use of Our Website
You may use our website to browse, learn about, and purchase our Products.
You agree not to use our website:
- For any unlawful purpose;
- In a way that may damage, disable, or impair the website;
- To interfere with other customers' use of the website;
- To copy, reproduce, or commercially use our content without permission;
- To submit false, misleading, or fraudulent information.
To place an order, you must be at least 18 years old or have permission from a parent or legal guardian, and you must have the legal capacity to enter into a purchase contract.
All content on our website, including text, images, logos, product photography, graphics, designs, and layouts, belongs to us or our licensors and is protected by applicable intellectual property laws.
3. Orders and Order Acceptance
When you place an order on our website, you are making an offer to purchase the selected Products at the price and terms shown during checkout.
After placing an order, you will receive an automatic order confirmation email confirming that we have received your order request.
We reserve the right to refuse, cancel, or limit an order where necessary, including if:
- A Product is unavailable;
- Payment cannot be authorised;
- The shipping address is incomplete or outside our delivery area;
- We suspect fraud, misuse, or unauthorised activity;
- There is an obvious pricing, product, or stock error;
- We are unable to fulfil the order for reasons outside our reasonable control.
If we cancel an order after payment has been received, we will refund the original payment method.
4. Products and Product Information
We make reasonable efforts to display our Products accurately, including colours, materials, dimensions, features, and descriptions.
However, slight variations may occur due to photography, lighting, screen settings, manufacturing tolerances, or product updates.
Product availability is not guaranteed until your order has been confirmed and processed.
If a Product becomes unavailable after your order is placed, we will contact you and offer a suitable solution, such as a replacement, alternative product, or refund.
Where dimensions or sizing are provided for watches or watch straps, they are intended as a guide only.
5. Prices and Payment
All prices are displayed in the currency shown on our website and during checkout.
For our United Kingdom store, prices are displayed in GBP (£).
Prices, available payment methods, taxes, and shipping options are clearly shown before you complete your purchase.
Payment is required when placing your order.
We may accept payment methods including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Klarna or other Buy Now, Pay Later services, where available
- Other payment methods displayed during checkout
Payments are processed securely by third-party payment providers. We do not store full payment card details on our own servers.
If an obvious pricing or product information error occurs, we reserve the right to cancel the affected order and issue a full refund.
6. Shipping and Delivery
We currently ship to:
- United Kingdom
Order processing usually takes 1–3 business days after order confirmation.
Estimated delivery time after dispatch:
- United Kingdom: 6–10 business days
The estimated total delivery time is usually 7–13 business days, including processing and shipping.
Delivery times are estimates only and are not guaranteed.
Delays may occur due to:
- Carrier issues;
- Customs processing;
- Public holidays;
- Severe weather;
- Incorrect addresses;
- High seasonal shipping volumes;
- Other circumstances beyond our reasonable control.
We currently offer free tracked shipping throughout the United Kingdom, unless otherwise stated during checkout.
Once your order has shipped, you will receive tracking information where available.
For more details, please see our Shipping Policy.
7. Customs, Duties, and Import Taxes
Depending on your delivery location, shipping origin, order value, and applicable customs regulations, your order may be subject to VAT, customs duties, import taxes, or carrier handling charges.
Where applicable, taxes may be collected during checkout.
Any customs duties or import charges not collected during checkout remain the responsibility of the customer.
We accurately declare all shipments as required by law.
8. Returns, Refunds, and Cancellations
Our Return and Refund Policy explains your return rights and refund conditions.
In summary:
- Returns may be requested within 30 days of delivery.
- Products must be unused, unworn, undamaged, and returned in their original packaging where possible.
- Certain personalised or customised Products cannot be returned.
- Refunds are issued to the original payment method after inspection.
- Return shipping costs are the customer's responsibility unless the Product arrived damaged, faulty, or incorrect.
If your watch arrives damaged, faulty, or incorrect, please contact:
For complete details, please refer to our Return and Refund Policy.
9. Consumer Rights
Nothing in these Terms limits or removes any mandatory consumer rights you may have under applicable law.
If you are a consumer in the United Kingdom or another country with mandatory consumer protection legislation, those rights apply in addition to these Terms.
10. Failed Delivery, Incorrect Address, or Refused Packages
You are responsible for providing an accurate shipping address.
If delivery fails because the address was incorrect, incomplete, refused, or the parcel was not collected, we may deduct shipping or carrier costs from any refund where legally permitted.
If you would like the order to be shipped again, additional shipping charges may apply.
11. Product Use
You are responsible for using our Products safely and only for their intended purpose.
We are not responsible for damage, injury, or loss resulting from misuse, improper care, accidents, modifications, or normal wear and tear.
Please follow all care instructions provided with your watch or accessory.
12. Promotions and Discounts
From time to time we may offer promotions, discount codes, or special offers.
Promotions may be subject to:
- Expiry dates;
- Minimum purchase amounts;
- Product exclusions;
- One-use-per-customer limits.
Discount codes generally cannot be applied after an order has been placed.
We reserve the right to modify or cancel promotions where necessary.
13. Website Availability and Errors
We aim to keep our website accurate and available at all times, but we cannot guarantee uninterrupted or error-free access.
We may update prices, product information, availability, or website features at any time.
If an error affects your order, we will contact you and offer an appropriate solution.
14. Privacy
Your personal information is processed in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, how we use it, who we share it with, how long we retain it, and your privacy rights.
15. Intellectual Property
All content on our website, including text, images, logos, graphics, watch photography, designs, icons, layouts, and product descriptions, is owned by or licensed to Lucky Fours London.
No content may be copied, reproduced, distributed, modified, or used commercially without our prior written permission.
16. Third-Party Links and Services
Our website may contain links to third-party websites or services, including payment providers, shipping carriers, and social media platforms.
We are not responsible for the content, security, or privacy practices of those third-party services.
17. Limitation of Liability
To the fullest extent permitted by law, our liability relating to any order is limited to the amount paid for that order.
We are not liable for indirect, incidental, consequential, or special damages, including loss of profits, business interruption, loss of data, or loss of opportunity.
Nothing in these Terms excludes liability that cannot legally be excluded.
18. Force Majeure
We are not responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include:
- Natural disasters;
- Severe weather;
- War;
- Terrorism;
- Strikes;
- Pandemics;
- Government restrictions;
- Customs delays;
- Carrier disruptions;
- Supplier disruptions;
- Technical failures.
Where possible, we will keep you informed and work to resolve the situation.
19. Complaints
If you have a complaint regarding your order, delivery, refund, return, or our services, please contact us:
Please include your order number and a clear explanation of your concern.
We aim to acknowledge complaints within 2 business days and resolve them within 14 days where possible.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, website, policies, or legal obligations.
The version in effect when you place your order will apply to that order.
21. Governing Law
These Terms are governed by the laws of the Netherlands unless mandatory consumer protection laws in your country of residence provide otherwise.
22. Who We Are
Brand name:
Lucky Fours London
Operating company / Legal owner:
Outlight Systems
Registered office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Dutch Chamber of Commerce number (KvK):
42045311
VAT number:
NL869455904B01
23. Contact Us
For questions regarding these Terms, your order, shipping, returns, refunds, warranty, or our Products, please contact us:
Email:
support@luckyfours-london.com
Postal address:
Outlight Systems / Lucky Fours London
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Customer service hours:
Monday – Friday: 09:00 – 17:00 GMT/BST
Saturday – Sunday: 09:00 – 13:00 GMT/BST
Average response time:
Within 24 hours on business days.