Careers at Lucky Fours London

At Lucky Fours London, we are building a premium online destination for timeless watches designed for everyday wear.

As we continue to grow across the United Kingdom, we are looking for talented, reliable, and detail-oriented people who share our passion for craftsmanship, exceptional customer service, and creating a seamless online shopping experience.

Whether your background is in customer support, e-commerce, digital marketing, design, or content creation, we would be pleased to hear from people who value quality, professionalism, and attention to detail.

Apply via:
support@luckyfours-london.com

Customer Care Assistant

Remote

Are you someone who enjoys helping people and creating an outstanding customer experience?

We are looking for a Customer Care Assistant to support our online store and assist customers with questions about orders, shipping, returns, warranties, and our watches.

Our customers value clear communication, trust, and professional support. In this role, kindness, organisation, and attention to detail are just as important as previous experience.

Responsibilities

• Provide friendly and professional customer support via email
• Assist customers with order updates, returns, warranty enquiries, shipping, and product questions
• Ensure every customer feels heard, valued, and supported
• Keep communication clear, accurate, and organised
• Work with the team to improve the customer experience
• Support day-to-day operational tasks where needed

Requirements

• Excellent written English
• Friendly, patient, and professional communication skills
• Strong attention to detail
• Ability to work independently and stay organised
• Interest in watches, accessories, or e-commerce
• Previous customer service experience is beneficial but not required

What We Offer

• Flexible remote working opportunities
• A supportive and collaborative working environment
• The opportunity to grow with an expanding premium watch brand
• Meaningful work focused on delivering exceptional customer experiences
• Competitive compensation based on experience

E-Commerce & Creative Assistant

Remote

Are you creative, organised, and passionate about branding, product presentation, and e-commerce?

We are looking for an E-Commerce & Creative Assistant to support Lucky Fours London with website updates, product presentation, creative content, and maintaining a premium brand identity.

This role is ideal for someone with a strong eye for design and detail who understands how visual consistency builds trust and enhances the online shopping experience.

Responsibilities

• Support website visuals, banners, and product presentation
• Help create engaging content for the website, email campaigns, and social media
• Assist with product descriptions, collection pages, and website updates
• Maintain a consistent premium brand identity across all customer touchpoints
• Support the team with creative and e-commerce projects
• Help optimise the customer journey and online shopping experience

Requirements

• A strong eye for design, typography, layout, and detail
• Interest in watches, branding, and e-commerce
• Experience with tools such as Canva, Photoshop, Shopify, or similar platforms is an advantage
• Strong communication and organisational skills
• Ability to work independently and meet deadlines
• A thoughtful approach to visual presentation and customer experience

What We Offer

• Flexible remote working opportunities
• Creative freedom within an established premium brand
• The opportunity to grow with an ambitious online watch brand
• A supportive and collaborative environment
• Competitive compensation based on experience

Join Our Team

At Lucky Fours London, every detail matters.

From the watches we curate to the way we communicate with our customers, we believe that exceptional products deserve an exceptional experience. Our goal is to create a shopping journey built on quality, trust, and timeless design.

If you are motivated, reliable, and excited to contribute to a growing premium watch brand, we would love to hear from you.

Please send your CV, a short introduction, and any relevant experience or portfolio to:

support@luckyfours-london.com

We look forward to hearing from you.