Shipping Policy
Last updated: 1 July 2026
This Shipping Policy explains how orders from Lucky Fours London are processed, shipped, tracked, and delivered. Please read it carefully before placing an order.
Lucky Fours London is operated by Outlight Systems, registered in the Netherlands. Our full business details are provided at the end of this policy.
1. Where We Ship
We currently ship to the following destination:
United Kingdom
If your country is not available at checkout, we are currently unable to ship to your location.
For questions about shipping availability, please contact us at:
2. Order Processing Time
All orders are processed within 1–3 business days after order confirmation, excluding weekends and public holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.
During busy periods, public holidays, or seasonal peaks, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.
3. Estimated Delivery Times
After dispatch, the estimated delivery time is:
- United Kingdom: 6–10 business days
The total estimated delivery time from order placement is usually 7–13 business days, including order processing and shipping.
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may be affected by:
- Carrier delays;
- Customs processing;
- Public holidays;
- Severe weather;
- High seasonal shipping volumes;
- Incorrect or incomplete shipping addresses;
- Other circumstances outside our reasonable control.
4. Shipping Costs
We currently offer free tracked shipping on all orders to the United Kingdom.
Any available shipping options and costs will be clearly shown at checkout before you complete your purchase.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and tracking link where available.
You can track your order using:
- The tracking link in your shipping confirmation email;
- The Track Your Order page on our website;
- The carrier’s website, where applicable.
Tracking updates may take 24–72 hours to appear after dispatch, especially for shipments passing through multiple carrier networks.
If your tracking has not updated after 5 business days, please contact us at:
Please include your order number so we can assist you as quickly as possible.
6. Customs, Duties, and Import Taxes
United Kingdom
For orders delivered to the United Kingdom, taxes and import charges may depend on the value of the order, the shipping origin, and applicable UK customs rules.
Where applicable, VAT may be collected at checkout. For some orders, import VAT, customs duties, or carrier handling fees may be charged by the carrier or customs authority before delivery.
General Customs Notice
Any customs duties, import taxes, or carrier handling fees not collected at checkout are the responsibility of the customer, unless otherwise required by applicable law.
We declare all shipments accurately and at their correct value as required by law. We cannot mark orders as gifts or undervalue shipments on customs documents.
7. Delivery Issues
Delayed Orders
If your order has not arrived within the estimated delivery window, please first check your tracking link for the latest update.
If your order has not arrived within 20 business days after dispatch, please contact us at:
We will review the tracking information and, where necessary, open an investigation with the carrier.
Depending on the outcome, we may arrange a replacement or issue a refund where appropriate.
Tracking Shows Delivered, but You Have Not Received It
If tracking shows that your order was delivered but you have not received it, please:
- Check around your delivery address, including any safe places;
- Ask neighbours, household members, or building reception;
- Check for a delivery notice from the carrier;
- Contact the carrier directly using your tracking number.
If the package still cannot be located after 5 business days, please contact us at:
Please include your order number and tracking number so we can help investigate the issue.
Damaged Orders
If your package or watch arrives damaged, please contact us within 14 days of delivery at:
Please include:
- Your order number;
- A description of the issue;
- Clear photos or videos of the damaged watch or accessory;
- Clear photos of the packaging.
If the item is confirmed to have arrived damaged, faulty, or incorrect, we will arrange a suitable solution, such as a replacement, repair, or refund, at no additional cost to you.
8. Address Accuracy
Please make sure your shipping address is complete, accurate, and up to date before placing your order.
We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided at checkout.
If you notice an address error after placing your order, contact us immediately at:
We can usually update the address if the order has not yet been processed or dispatched. Once an order has been dispatched, address changes are generally no longer possible.
9. Failed Delivery or Refused Packages
If a package cannot be delivered because:
- The shipping address was incorrect or incomplete;
- The customer refused delivery;
- The customer did not collect the package from a pickup point within the carrier’s holding period;
- The carrier was unable to complete delivery after multiple attempts;
the package may be returned to us or to our fulfilment partner.
In these cases, we may deduct the original shipping costs, return shipping costs, or carrier fees from any refund, unless the failed delivery was caused by our error.
If you would like the order to be sent again, additional shipping costs may apply.
10. Lost Packages
If tracking has not updated for more than 10 business days and the order has not been delivered, we will treat the shipment as potentially delayed or lost and may begin a carrier investigation.
If the package is confirmed lost, or if the order remains undelivered 20 business days after dispatch without a clear resolution, we will offer an appropriate solution, such as a replacement or refund.
11. Shipping Origin and Fulfilment
Orders may be shipped from different fulfilment locations depending on product availability, destination, and logistics requirements.
Some orders may be shipped from fulfilment partners within Europe, while others may be shipped from international fulfilment partners. The estimated delivery times in this Shipping Policy already take these fulfilment routes into account.
Our order cut-off time is Friday at 5:00 PM GMT+1. Orders placed after this cut-off time, during weekends, or on public holidays may be processed from the next business day.
Regardless of the shipping origin, Lucky Fours London remains responsible for assisting you with order updates, tracking questions, delivery issues, returns, and refunds.
12. Contact Us
For shipping-related questions, tracking issues, or delivery concerns, please contact us:
Email:
support@luckyfours-london.com
Customer service hours:
Monday – Friday: 09:00 – 17:00 GMT/BST
Saturday – Sunday: 09:00 – 13:00 GMT/BST
Average response time:
Within 24 hours on business days
Business Information
Store name:
Lucky Fours London
Operating company / Legal owner:
Outlight Systems
Registered office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Dutch Chamber of Commerce number (KvK):
42045311
VAT number:
NL869455904B01
Contact email:
support@luckyfours-london.com